How A Faulty Refrigeration Unit Can Damage Your New Restaurant's Reputation

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If you've just invested a great deal of time and money into the launch of a brand new restaurant business, keeping things running around the clock is likely your main priority. This includes making sure that all of your appliances are working properly. Appliances such as your walk-in freezer and commercial refrigerator must be kept at a specific temperature in order to keep food fresh and safe for consumption. A faulty refrigerator or freezer can leave a bad taste in the mouth of a new customer or one that has been eating there since your grand opening. This can ruin your restaurant's overall reputation. Here are some ways to prevent that from happening.

Increases The Risk Of Food Poisoning

A faulty walk-in freezer increases the risk of food poisoning for your restaurant patrons. Food that is stored in a freezer where temperatures have drastically increased and decreased without you knowing can be a recipe for disaster. Unknowingly, you may be putting your patrons at risk for foodborne illness. You may not realize this before or during food preparation. Routine commercial appliance inspections with a qualified HVAC contractor can help spot potential problems before they occur. 

May Lead To Serving Overcooked Food

If your commercial refrigerator isn't keeping temperatures as cold as it should be, the internal temperature of your meat and other refrigerated products may be too warm. Not only does the risk for bacteria growth increase, but you could accidentally end up cooking the food for far too long. The result is a rubbery or dried out texture to your cooked meat or vegetables. Customers may question the quality of your food as it's being served. It's important to look at the temperature of both your freezer and refrigerator regularly, especially before you begin preparing and cooking dishes for the day. A commercial freezer should maintain a consistent temperature of around 0 degrees Fahrenheit, while a refrigeration unit should be at or below 40 degrees. While preparing meals, if you notice that food is not as cold as it should be, call a commercial appliance repair expert before serving any more meals.

Loss Of Repeat Customers

If your customers are served either undercooked or overcooked steaks or seafood, one experience could be enough for them to decide to never come back. Prevent this from happening by:

  • Having refrigerators and walk-in freezers in good working order at all times.
  • Inspecting food before, during and after preparation.
  • Replacing worn out or older refrigerant parts and components before a complete breakdown occurs.
  • Establishing a good relationship with a commercial fridge repair company who offers on-call, emergency services.

Making a wrong a right is also important. If customers are dissatisfied with the taste of their food, ask if you can prepare a new meal for them or offer them a refund.

Health Department Woes

Refrigerators and freezers that are not cooling and freezing food properly can easily be detected by your local health department or health inspector. An unannounced visit can occur at any time. After inspection, they will likely ask you how long you've known about the faulty appliance. This can lead to a health and safety violation fine. You also run the risk of having to temporarily shut your restaurant down until a resolution is made, which will cost money.

Keep your restaurant on top of the competition by making sure that your food is cold and prepared perfectly. This will help your business grow by attracting more customers through your positive reputation. 

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3 June 2016

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